Relevant information for a safe and relaxed stay at our hotels
Our employees welcome you with the hospitality you expect from us. However, our services have been adjusted due to government guidelines. On this page you can read everything you would like to know about your upcoming stay.
Do you have any questions about check-in times or payment methods? Take a look at our general frequently asked questions. If you want to cancel or reschedule your reservation, the cancellation conditions of your booked rate apply. Please contact the hotel directly, they are happy to help.
We welcome you just as warmly, but without the handshake you have come to expect from us
When you arrive at the hotel, we kindly ask you to go to our reception staff directly. They are happy to welcome you.
For the current check-in and check-out times for each hotel, click here
When arriving with a group please let one person of the group check-in. Our shuttle service (where applicable) is temporarily out of service. We are happy to call a taxi service for you when in need of transport, for example from the station to the hotel.
In some hotels you receive the invoice of your stay the evening before departure. Please check your invoice and let us know if you have questions. This way we can limit the (waiting) time at the Front-Desk. Please pay with PIN or credit card. We try to avoid cash as much as possible.
We have installed disinfection stations at various places throughout the hotels
Our public areas are cleaned every four hours. Surfaces touched frequently, such as handles, elevator buttons, light switches and banisters, are carefully disinfected.
All our hotels have ventilation systems that are set to outside air intake. This means that only fresh air enters, no reuse is made of the air present in the rooms. Our entire rooms are supplied 3 to 5 times per hour with freshly purified outside air, this air is of course extra filtered by the filters present in the air treatment systems.
We installed disinfection stations throughout the hotels. We ask you to use them regularly. When enjoying the public areas please respect each other and give each other space.
We will ensure as few contact moments as possible
Contact moments are limited as much as possible. Your room will be cleaned as you are used to from us. We only clean the room during your stay if you are not present in the room. In some hotels your room will only be cleaned on request. We gladly make agreements that suits your wishes.
We will provide you with extra clean towels and bathroom amenities on request. We will place the items in a closed bag in front of your hotel room door.
The Bilderberg Breakfast is served as a buffet in our restaurant. Enjoy freshly baked bread, fruit juices, hot dishes, yoghurt and fruit. In some hotels you will be asked to reserve a time slot at check-in.
Our restaurants and bars are open for lunch, coffee or drinks. Please check with the hotel in advance for current opening hours.
Dinner is served in our restaurant within opening hours. Our chefs are happy to prepare tasty dishes for you. We ask you to book in advance by contacting the hotel.
Our facilities are open
In the hotels with facilities the swimming pool, sauna, Turkish bath and fitness area are open during regular opening hours.
Our Wellness Centers at Résidence Groot Heideborgh and Kasteel Vaalsbroek are open. Would you like a treatment during your stay? We advise you to make a reservation in advance.
Do you have questions about your existing reservation or do you want to move or cancel your reservation? Then the cancellation conditions of your booked rate apply. If you have booked a flexible rate, you can reschedule or cancel your reservation free of charge up to 24 hours before arrival. Contact the hotel of your choice to discuss the options.
We ask you, as advised by dutch health authorities, to test and if needed cancel or move your booking. If you have a cold, runny nose, sneezing, sore throat, dry cough or a temperature increase above 38 degrees Celsius, please contact the hotel.
We adhere to the guidelines of RIVM (dutch health authority) and the National Government. New information is immediately conveyed to the hotel staff. For more information from RIVM, please visit their website.
Our policies may change when the situation demands so. If changes take place, we will mention those on this page. Nevertheless, the guidelines in the hotel are leading. Therefore, no rights can be derived from the information on this page.
Do you have any questions regarding our guidelines? Please contact the relevant hotel. Our reception staff are available 24 hours a day. We wish you a pleasant and comfortable stay in one of the Bilderberg hotels.
Last update: 30-03-2022, 12.00 p.m.
